Privacy Policy

1. Introduction

KJD Veterinary ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our veterinary services, visit our website, or interact with our client and veterinarian portals.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and this policy explains how we comply with these requirements.

2. Information We Collect

2.1 Personal Information

• Contact details (name, address, phone number, email address)
• Property and business information for service delivery
• Payment and billing information
• Professional credentials and qualifications (for veterinarians)
• Communication preferences and history

2.2 Animal and Veterinary Information

• Animal identification and breeding records
• Ultrasound examination results and reports
• Fetal sex determination findings
• Veterinary consultation notes and recommendations
• Training and certification records

2.3 Website and Portal Information

• IP address and browser information
• Website usage patterns and preferences
• Login credentials and portal activity
• Cookies and similar tracking technologies

3. How We Use Your Information

• Providing veterinary services including fetal sex determination
• Scheduling appointments and managing service delivery
• Processing payments and maintaining billing records
• Delivering training programs and certification services
• Communicating about services, results, and important updates
• Improving our services and developing new offerings
• Complying with professional and legal obligations
• Marketing relevant services (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your consent: When you explicitly authorize us to share information
• Service providers: Trusted third parties who assist in delivering our services
• Professional obligations: When required by veterinary professional standards
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with any merger, sale, or transfer of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure storage of physical and electronic records

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Veterinary records are typically retained for:

• Clinical records: 7 years from last service
• Training and certification records: 10 years
• Financial records: 7 years as required by law
• Marketing communications: Until you unsubscribe

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our privacy practices
• Request information about how we handle your data

8. International Transfers

As we expand our services to New Zealand and potentially other countries, your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: